Frequently Asked Questions (FAQ)

How do I sign up?

Use the sign-up form to sign up for a free trial.

How do I access the system?

After signing up for a free trial, you will receive an email with your username and password to the service. Use the information provided to login to the system as an administrator. As an administrator, you will be able to create online courses and tests, and add persons (users) as test-takers and students. If you do not receive an email within 10-15 minutes of signing up, please check your spam (junk mail) folder. Please contact us if you still have trouble accessing the system.

How do I pay for the service?

If you want to continue using the system after the free trial period, let us know which pricing plan you are interested in (see pricing plans) and we will issue an invoice via email. Payment is done via PayPal. You do not need a PayPal account to pay, just a credit card. You will be invoiced in advance for 12 months. If you want to cancel your subscription before 12 months have passed, we will refund your payment for the remaining months.

How do I change my password?

  1. Login to the system
  2. Click on "Preferences" in the upper right-hand corner
  3. Fill out the "New Password" and "Confirm Password" input fields
  4. Click the "Save Changes" button

How do I add my own company logo to the system?

  1. Go to the Home page
  2. Click on the "Settings" icon
  3. Click on the "Change look and feel" icon in the Tasks menu on the right-hand sidebar
  4. Alter the appearance of the page header by editing the HTML code in the "Apperance" region
  5. Click the "Save Changes" button

How do I create online courses?

  1. Go to the Home page
  2. Click on Courses
  3. Click the "Create a new course" button
  4. Follow the instructions to create a new course. You can create a course by manually specifying the chapter/lesson names (one lesson per line), or by uploading a Powerpoint (pptx) or SCORM (zip) file, or by copying an existing course.

How do I upload pictures, sounds and documents?

  1. Go to the Home page
  2. Click on File Library
  3. Click the "Upload a new file" button
  4. Follow the instructions to upload a new file (such as a picture) to the File Library
  5. After the file is uploaded, the system displays the link (URL) that can be used to access the file

How do I add pictures to my online courses?

  1. Upload a picture to the File Library as described above
  2. Go to the Home page
  3. Click on Courses
  4. Click on the name of the course you want to modify
  5. Click on the name of the course page you want to modify
  6. The page content editor appears
  7. Click on the image icon in the page content editor toolbar
  8. Paste the link (URL) to the picture in the File Library into the "URL" field in the Image Properties dialog box
  9. Click the OK button to exit the dialog box
  10. Click the "Save changes" button to save the changes to the course page

How do I add sound (audio) to my online courses?

  1. Upload a sound file to the File Library as described above (the "mp3" audio file format is recommended)
  2. Go to the Home page
  3. Click on Courses
  4. Click on the name of the course you want to modify
  5. Click on the name of the course page you want to modify
  6. Paste the link (URL) to the picture in the File Library into the "Link to Sound File" field in the "Other" region at the bottom of the page
  7. Click the "Save changes" button to save the changes to the course page
  8. The sound file will automatically be played when a student views the course page

How do I add video to my online courses?

  1. Upload a video to the File Library as described above (the "mp4" video file format is recommended). Alternatively, upload your video to a video service such as YouTube or Vimeo.
  2. Go to the Home page
  3. Click on Courses
  4. Click on the name of the course you want to modify
  5. Click "Add new page to course"
  6. Select "Image, video or file download" as the page type. Specify a page name and click "Next"
  7. Paste the link (URL) to the video into the "Link (URL)". The link is either the link generated when you uploaded the video to the File Library, or the YouTube/Vimeo video link
  8. Click the "Finish" button to add the page to the course

How do I create online tests and surveys?

  1. Go to the Home page
  2. Click on Tests
  3. Click the "Create a new test" button
  4. Follow the instructions to create a new test

How do I add a test to a course?

  1. Go to the Home page
  2. Click on Courses
  3. Click on the name of the course you want to modify
  4. Click the "Add new page to course" button
  5. Enter a page name, and then select the "Test" page type
  6. Select the test from the dropdown list of tests
  7. The test is added to the course. The test must be passed to proceed with the course.
  8. Note that persons enrolled in a course will automatically have access to the test for the duration of the course. You do not need to assign the test to the persons.

How do I add users/students/test-takers?

  1. Go to the Home page
  2. Click on Persons
  3. Click the "Add a new person" button
  4. Follow the instructions to add one or more users

How do I assign courses to students?

  1. Go to the Home page
  2. Click on Persons
  3. Click on the name of the person you want to modify
  4. Click the "Enrol in Courses" icon in the Tasks menu in the right-hand sidebar
  5. Select the courses to enrol the person into, and specify the due date
  6. Click the "Finish" button to complete the enrolment
  7. The student receives an email from the system with a description of the course and a link to login and start the course

How do I assign tests to students?

  1. Go to the Home page
  2. Click on Persons
  3. Click on the name of the person you want to modify
  4. Click the "Assign Tests" icon in the Tasks menu in the right-hand sidebar
  5. Select the tests to be assigned to the person, and specify the due date
  6. Click the "Finish" button to complete the enrolment
  7. The student receives an email from the system with a description of the test and a link to login and start the test

How do I view test results?

  1. Go to the Home page
  2. Click on Test Results
  3. Click on the name of the test for which you want to view results
  4. A list of detailed test results is shown
  5. By default, the list is sorted by completed date. Click on a column header to filter or sort by that column
  6. Other reports are available by going to the the Home page and clicking on the "All Reports" icon

How do I export list data to a spreadsheet (Microsoft Excel), or send list data via email?

  1. Any list can be exported to a spreadsheet, such as Excel, using the CSV format (Comma Separated Values)
  2. To export data, go to any list and click the "Actions" button
  3. Select "Download" from the menu
  4. Choose the "CSV" option to download the data to a CSV file that can be opened by Microsoft Excel or any other spreadsheet
  5. Choose the "Email" option to send the list data as an attachment in an email

How do I delete a course?

  1. Go to the Home page
  2. Click on Courses
  3. Click on the name of the course you want to modify
  4. Click the "Delete Course" icon in the Tasks menu on the right-hand sidebar
  5. Confirm that you want to delete the course

How do I delete a test?

  1. Go to the Home page
  2. Click on Tests
  3. Click on the name of the test you want to modify
  4. Click the "Delete Test" icon in the Tasks menu in the right-hand sidebar
  5. Confirm that you want to delete the test

How do I delete a user?

  1. Go to the Home page
  2. Click on Persons
  3. Click on the name of the person you want to modify
  4. Click the "Delete Person" icon in the Tasks menu in the right-hand sidebar
  5. Confirm that you want to delete the user

How do I delete a test result?

  1. Go to the Home page
  2. Click on Test Results
  3. Click on the name of the test you want to modify
  4. Find the test result in the Test Results list, and click on the icon in the "Edit" column
  5. Click the "Delete Result" icon in the Tasks menu in the right-hand sidebar
  6. Confirm that you want to delete the test result



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